MyDrive says device not connected
badgerhugger
Registered Users Posts: 3 
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i cant connect my device to my Drive ,,,, it says Device not connected i have a Start 20 device0
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Hi
@antoniocete
Welcome to the site....
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
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If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay Safe... ATB YFM2 -
@YamFazMan
were would i find these folders on a windows 10 .... will be in the MyDrice Connect folder0 -
Hi
@antoniocete
Click on the link in my first Post... For the full instructions & method....
Here's the link... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay safe... ATB YFM0 -
@YamFazMan i have tried it and it still doesnt work ....
i have even reinstalled everything and still nothing
as i plug my device to the PC it wount recornize it .... dont knaow what more i can do0 -
Hi
@antoniocete
Are the PC USB Ports USB 3 (USB 3 has been known to be problematic)
Have you tried a different USB Lead ???
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I'm Running Win10 as well... All OK no problems....
Try.... With MyDrive Connect running... Your device plugged in and turned on
On the PC keyboard... Press the Windows Button + X key
Choose Device Manager
The Device Manager Window opens
Double Click on the '>' character to the left of Network adapters
The Network adapters Menu opens
If the Tomtom#'n' Icon or the Remote NDIS Compatible Device Icon (See Note 1) has a Yellow Exclamation mark displayed alongside then there is a problem with the installed Driver....
Note 1... The Driver maybe listed as a Remote NDIS Compatible Device....
My GO Premium displays as 'NDIS Compatible Device #8'
Your Start 20 is a NAV3 Device....
And will show as a TomTom#(n) Device....
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Maybe Win 10s Troubleshooter will fix the Driver Problems (Or any other USB problems)
With MyDrive Connect running... Your device plugged in and turned on
On the PC keyboard... Press the Windows Button + R key
In the Run box type... Control printers
Click OK
The Devices and Printers window opens
Right Click on the Tomtom Icon and select 'Troubleshoot'
Note... Maybe listed as a Remote NDIS Compatible Device....
My GO Premium displays as 'NDIS Compatible Device #8'
Then follow on-screen instructions....
Stay Safe ATB YFM5
