MyDrive says device not connected — TomTom Community

MyDrive says device not connected

badgerhuggerbadgerhugger Posts: 3 [Apprentice Seeker]
edited October 5 in MyDrive Connect
says device not connected

Answers

  • YamFazManYamFazMan Posts: 17,690
    Superusers
    Hi
    @badgerhugger....
    Which Tomtom device do you own ???

    Stay Safe... ATB YFM
  • antonioceteantoniocete Posts: 5 [Apprentice Traveler]
    i cant connect my device to my Drive ,,,, it says Device not connected i have a Start 20 device
  • YamFazManYamFazMan Posts: 17,690
    Superusers
    edited October 3
    Hi
    @antoniocete
    Welcome to the site....
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect & Login... Connect & Start your device....
    __________________________

    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...

    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay Safe... ATB YFM
  • antonioceteantoniocete Posts: 5 [Apprentice Traveler]
    @YamFazMan
    were would i find these folders on a windows 10 .... will be in the MyDrice Connect folder
  • YamFazManYamFazMan Posts: 17,690
    Superusers
    edited October 3
    Hi
    @antoniocete

    Click on the link in my first Post... For the full instructions & method....

    Here's the link... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay safe... ATB YFM
  • antonioceteantoniocete Posts: 5 [Apprentice Traveler]
    @YamFazMan i have tried it and it still doesnt work ....
    i have even reinstalled everything and still nothing

    as i plug my device to the PC it wount recornize it .... dont knaow what more i can do
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