refund

badgerhugger
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
I have paid twice for a map update, neither one is working. How do I get a refund for at least one
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Answers
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Hi
@badgerhugger
You will have to contact Tomtom Support to get a refund on the extra Map/s purchase....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines....
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
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Be aware....
The Tomtom subscriptions now 'Auto Renew' by default....
Tomtom T&C's....
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/
See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions
Tomtom FAQ… Should help you with the process to cancel the service on your account if not required.
See... https://help.tomtom.com/hc/en-gb/articles/360015806999
Stay Safe... ATB YFM
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