refund

badgerhugger

I have paid twice for a map update, neither one is working. How do I get a refund for at least one

YamFazMan

Hi
@badgerhugger
You will have to contact Tomtom Support to get a refund on the extra Map/s purchase....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines....
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
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Be aware....
The Tomtom subscriptions now 'Auto Renew' by default....

Tomtom T&C's....
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/

See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

Tomtom FAQ… Should help you with the process to cancel the service on your account if not required.
See... https://help.tomtom.com/hc/en-gb/articles/360015806999

Stay Safe... ATB YFM