No live traffic on TomTom GO 5100

Geralt

Since last Friday I don't have Live Traffic support on my Tomtom Go5100. Also on the device of my wife no traffice support. Seems it's not our devices which causes the problems.

kieron

Hi there Geralt -

Is your wife’s device also a Go5100? Could you please go into the menu on your device, scroll right and press “TomTom Services” and advise us of the Network status/Traffic/Speed Camera updates and MyDrive.
Thank you.

Geralt

Hi Kieron, both devices are the Go5100. Both were "not connected" on TomTom services but for both devices I did a systemreset and are now both connected. I seems the problem has been solved. Strange but if that's the solution then I am satisfied :-)

kieron

Hi there Geralt -

Is your wife’s device also a Go5100? Could you please go into the menu on your device, scroll right and press “TomTom Services” and advise us of the Network status/Traffic/Speed Camera updates and MyDrive.
Thank you.

Geralt

Hi Kieron, both devices are the Go5100. Both were "not connected" on TomTom services but for both devices I did a systemreset and are now both connected. I seems the problem has been solved. Strange but if that's the solution then I am satisfied :-)

kieron

Hi Geralt -

That is excellent news. Thanks for getting back and letting the forum know.