GO 730 with lifetime maps in Australia

tuffxf

G,day,
Can't seem to update maps, current map in unit is 940.5963. has navcore 9.541
What is the current map for this unit?

How do i go about it and / or how do i actually contact tomtom?
Thanks very much!

Kartenköner

Hello @tuffxf and welcome to the forum where TT users help each other almost around the clock.

Support:

https://help.tomtom.com/hc/en


MfG.

Mod edit: Machine translated from German!

YamFazMan

Hi
@tuffxf
Welcome to the site....
Tomtom End of life devices....
UK Site See... https://www.tomtom.com/en_gb/obsolete-products/#car
OZ Site See... https://www.tomtom.com/en_au/obsolete-products/#car
US Site See... https://www.tomtom.com/en_us/obsolete-products/#car

Check the 1st 2 Characters of your serial number....
The GO 730 (J3/J4) & GO 730 (J5) have all been declared End of life....
__________________________

Devices with lifetime maps are not affected

Tomtom has already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
Tomtom FAQ... List of End of life devices....
See... https://www.tomtom.com/en_gb/obsolete-products/#car

See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
___________________________

If you have Lifetime Maps or an existing Map Subscriptions
Contact Tomtom Support....

Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
___________________________

The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

tuffxf

G,day,
Thanks for the replys!
YZM read your links and tried to contact tomtom via the official way as per your link.
Comes up briefly for a few seconds then dissapears, refresh it and no difference.
Is there a phone number for tomtom support in australia?
Thanks very much!
Cheers
Paul

YamFazMan

Hi
@tuffxf
Did you follow my How-to....
Here... See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

Try a different Browser....

ATB YFM

tuffxf

G,day YFM,
Did follow the instructions but will try another browser, good idea!:-
Thought it was a 930, it is actually a 730
Cheers
Paul

tuffxf

Have tried both firefox and edge,
No good.
Cheers

DougLap

Hi @tuffxf

Did you check the serial number prefixes? What are they on yours. Please do not state whole number here.

You always said a 730??

Doug

tuffxf

G,day Doug,
yeah brain fart mate sorry!
Prefix starts with J3

Thanks for the reply!
Cheers

YamFazMan

Hi
@tuffxf
J3 Devices are listed as EoL
If you have proof of Lifetime Maps or an existing Map Subscriptions
I kept the Tomtom Lifetime offer Flyer, that was taped to the Go Live 825's box

Contact Tomtom Support....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See my How-to Contact Tomtom Support... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
___________________________

The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

tuffxf

G,day,
Thanks mate, i did manage to contact them via email, waiting on a response,
doesn't look good!
Thanks for your assistance!
Cheers