iOS 14 seems since i updated to iOS 14 MyDrive connect stopped working — TomTom Community

iOS 14 seems since i updated to iOS 14 MyDrive connect stopped working

hi everyone
i got the TOMTOM 600, i've done what support suggested: uninstall / install MyDrive, reset the GPS unit several time, connected/disconnected blue tooth etc etc. when the GPS unit is trying to connect to MyDrive (iphone) by pairing says "unable to connect to TomTom MyDrive". When i tap the top bar: Traffic & MyDrive - No Internet, but the Bluetooth is connecting. thanks for your help.

Answers

  • kieronkieron Posts: 496
    Superusers
    Hi there TRD2300GT -

    Here is an excerpt posted by JURES (another forum contributor) as a temporary fix for iPhones using iOS 13+ operating systems end of January 2020 -

    If you pair the gps with your iPhone WITHOUT the MyDrive app, traffic works flawlessly - perfectly!
    You can even install the MyDrive app afterwards and use it for routing - but -
    JUST DONT PAIR your gps with the MyDrive app!!!
    Traffic will still work, MyDrive routing will work, the only thing that does not work will be smartphone features (calls/sms).

    Traffic and MyDrive under iOS 13+ works!!!!!
    1. - Delete the MyDrive app on your iPhone
    2. - Delete old Bluetooth pairings of the gps on your iPhone
    3. - Connect the gps to your iPhone over Bluetooth under standard way
    4. - Install the MyDrive app
    5. - DO NOT pair your gps over the MyDrive app
    6. - Have personal hotspot on iPhone turned ON just for *Bluetooth and USB Only*
    - DO NOT pair gps with WiFi of this personal hotspot and make sure WiFi is turned off on your iPhone.


    TRAFFIC AND MYDRIVE WILL WORK NON STOP!!

    The problem is in the MyDrive app (pairing through the app) as Apple had introduced new Bluetooth security permissions.

    ~Kieron adds~

    Additionally, also using the *Bluetooth and USB Only* pairing hotspot in your iPhone settings will be required for a stable connection and has less of a drain on your phone’s battery compared to the WiFi hotspot setting.
    I am currently using my Rider 500, (Sena 5s and iPhone 7 Plus paired directly for calls) this way successfully.

    As JURES (the original contributor of this temporary fix) had explained, you can re-install the MyDrive app onto your phone, sign in to it and use it for routing to send to your devices, but just don’t pair the Bluetooth within the app to your gps.
  • TRD2300GTTRD2300GT Posts: 10 [Apprentice Traveler]
    hi Kieron, thanks for this I will try it.
    many thanks!!! :)
  • TRD2300GTTRD2300GT Posts: 10 [Apprentice Traveler]
    Thanks again Kieron, i tried doing all those steps dont understand what i'm doing wrong. (unless the 14.02 update will fix this issue) hopefully.
    thanks again!!!!
  • DougLapDougLap Posts: 8,224
    Superuser
    Hi @TRD2300GT

    Follow steps ! and 2 above and at all times do not open My Drive App.
    3 Open Personal Hotspot in iPhone Settings and turn it On.
    4 Open Bluetooth in Iphone settings and turn it On.
    5 Turn on Tomtom unit go to Settings/Bluetooth and Tap Add Phone
    6 Tap TT units name when it appears on the iPhones Bluetooth screen near the bottom
    7. Tap and Agree Piring numbers on the iPhone and the TT unit.
    8 You may be asked on iPhone for permission to access Contacts. Up to your.

    The TT unit will now be connected to the TT unit and will provide Traffic and Handsfree.

    You will never be asked for the Personal Hotspots Password and you will not see it under Wifi on the TT in Settings/Wifi.

    When you want to use the TT unit make sure you have turned BOTH Persional Hotspot and Bluetooth On. If ,whilst it is connected to the TT unit, you were to turn Personal Hotspot Off then you will lose the Bluetooth connection.

    Regarding the My Drive App it can now only be used as if you were on your PC and because of the change since iOS 13 the linking of the App, which was to facilitate Messaging, is not possible.

    Doug
  • TRD2300GTTRD2300GT Posts: 10 [Apprentice Traveler]
    Like to thank everyone who's trying to help me on this. Thanks Doug / Kieron.

    I followed those steps as well Doug.

    - did the pairing
    - accepted permisions to access contacts etc etc
    - while pairing the TT to the iphone shows the phone being paired but then it times out after 5-10 seconds and i get the following message:

    Unable to connect to Tomtom Mydrive
    Please check that the Mydrive app is installed and running.
    Also check that mobile data and Bluetooth are turned on and that your phone is discoverable

    thanks!!!
  • kieronkieron Posts: 496
    Superusers
    edited October 2020
    Hi there TRD2300GT -

    Can you confirm that you do not have the MyDrive app installed on your iPhone, then going into Settings:
    1. WiFi is Off.
    2. Bluetooth is On.
    3. Mobile Data slider switch is to the right and showing a green colour (On).
    4. Personal Hotspot settings “Allow others to Join” it was set for “Bluetooth and USB Only” and NOT “Turn on WiFi’
  • YamFazManYamFazMan Posts: 19,623
    Superusers
    edited July 22
    Hi
    @TRD2300GT
    Welcome to the site...
    There's an unresolved problem with the Apple iPhone iOS 13 & 14 and the and the MyDrive App's advanced Smartphone features... If you can live without the Smartphone features, of the MyDrive App Text Messaging etc...
    Just use a straight simple Bluetooth Connection....

    MyDrive App
    If you have already installed the MyDrive App on your iPhone and created a Bluetooth connection... Then, on the Phone you will need to forget the MyDrive/Bluetooth Connection....
    Go to Setting --> Bluetooth... Select the MyDrive App --> Forget this Device & Confirm Forget this Device....

    If you wish to install/use the MyDrive App
    DO NOT Connect Your iPhone to the MyDrive App over Bluetooth....
    Traffic will still work... MyDrive Route planning will work
    the only thing that does not work will be Smartphone Text Messaging features....

    Setting up the Phone....
    (1)... Tap 4Dot (.... Menu) --> Setting --> Bluetooth... Tap 'Add Phone'
    (2)... Scroll the screen to display the Question mark Icon ( ? ) Screen bottom right... Note... If the Question mark Icon ( ? ) is not displayed, scroll the screen up
    (3)... Tap on the ( ? ) Question mark Icon....
    (4)... Tap on... Not interested in all of these features
    Connect without the MyDrive App

    5a2po4onnk7r.jpg
    (5)... Important....
    Open Personal Hotspot in the iPhone Settings menu and turn it ON.

    You should not be asked for a password... You will be connecting via a USB Hotspot... A password is only required for a Wi-Fi connection....
    (6)... Follow the on screen instructions... To connect over basic Bluetooth....
    Note... If the Tomtom device is not displaying for Bluetooth connection on the iPhone... Turn Bluetooth OFF and back ON....
    (7)... Select the named Tomtom device when it appears on the iPhone's Bluetooth screen (Towards the bottom of the screen)
    (8)... Tap and Agree the Bluetooth Pairing numbers on the iPhone and Tomtom device.
    (9)... You may be asked on iPhone for permission to allow Contacts & Favorites to sync with your Tomtom Device... Select if required
    10... On the Tomtom device a new window opens.... Select which phone features to use....
    Note... If you get the Screen shown below....
    Tap the Back Button ( < ) to return to the screen to select which phone features to use....

    b0j2tz1rdh1u.jpg

    Be Aware....
    On the Live Devices (Built-in GPRS SIM)....
    If you turn Data for Traffic & other services 'ON'.....
    The Bluetooth/Phone Connection can take priority over the Live GPRS SIM


    The GO Premium... (Data Connection over GPRS SIM)
    Data for Traffic & other services in the Settings Menu.... Turned 'OFF'
    The GO Premium... (Data Connection over GPRS SIM)
    Data for Traffic & other services in the Settings Menu.... Turned 'OFF'


    atwi7ils0o4m.jpg

    To check GPRS SIM status... Tap 4Dot (.... Menu) --> Setting --> System --> About.... Scroll Down....
    gmknmpiwikhn.jpg

    For the GO Premium Data Connection GPRS SIM...
    With Data for Traffic & other services.... Turned 'ON'
    lycovf5z1rry.jpg

    j5pw46ylwaji.jpg


    The GO 520... (Using a straight simple Bluetooth Connection)
    Data Connection over iPhone (NO Built-in GPRS SIM)....
    The GO 520... Using a straight simple Bluetooth Connection....
    Data Connection over iPhone (NO Built-in GPRS SIM)....


    Hands-free Calls and Data for Traffic & other services.... Turned 'ON'
    pmlevwiyt2zu.jpg

    Traffic & Seed Cams... Activated
    flmai42a0b0n.jpg

    Data Connection... Bluetooth/Phone
    6szj911jj96b.jpg

    For more Info... See Posts by @jures @kieron & @DougLap
    Here... https://discussions.tomtom.com/en/discussion/comment/1727080/#Comment_1727080

    Stay Safe ATB YFM
  • TRD2300GTTRD2300GT Posts: 10 [Apprentice Traveler]
    i'd like to thank everyone who's trying to assit me on this, but i seem slower than cold molasses these days. LOL!!, i've attached some screenshots from my GPS Unit TomTom600 as the images examples above I dont have.

    dzasd7f2p4tp.jpg
    ynqe3vjls8h0.jpg
    is40o5n0q50p.jpg

    Many Many thanks :)
  • DougLapDougLap Posts: 8,224
    Superuser
    Hi @TRD2300GT

    If in the GO500. Settings you go to MyDrive is your Account Login shown and are you asked for your Password.

    Doug
  • kieronkieron Posts: 496
    Superusers
    Hi there TRD2300GT -

    Can you confirm that you do not have the MyDrive app installed on your iPhone, then going into Settings:
    1. WiFi is Off.
    2. Bluetooth is On.
    3. Mobile Data slider switch is to the right and showing a green colour (On).
    4. Personal Hotspot settings “Allow others to Join” it was set for “Bluetooth and USB Only” and NOT “Turn on WiFi’

    I can see that you are based in Canada - does your network provider allow you to tether Bluetooth data to another device?
  • YamFazManYamFazMan Posts: 19,623
    Superusers
    Hi
    kieron wrote: »
    (Snip) I can see that you are based in Canada - does your network provider allow you to tether Bluetooth data to another device?
    As far as I'm aware, the Tomtom Canada/USA BYOC (Bring your own connection) Phone App is different to the UK/Europe MyDrive App....
    I don't think the Canada/USA BYOC (Bring your own connection) Phone App will work in UK and Europe and vice versa for the UK/Europe MyDrive App....

    Stay Safe... ATB YFM
  • TRD2300GTTRD2300GT Posts: 10 [Apprentice Traveler]
    Hi Douglap,

    When MyDrive was installed , showed i was logged in.

    Kieron,
    I tried all that, doesnt' work. (must be the user not the equipment LOL!!!!) i think so, always worked before, its since the latest udpate stopped working.

    YamFazMan
    my next dumb question of the day, where can i find this "Tomtom Canada/USA BYOC (Bring your own connection) Phone App" is that a seperate App?

    thanks for all your help everyone, can't thank you enough.
  • dhndhn Posts: 33,350
    Superusers
    Is it possible to remove the app from your phone and try to download it again from the app store?
  • TRD2300GTTRD2300GT Posts: 10 [Apprentice Traveler]
    HI dhn, i've done that several time, and just did it again, and nope not working (seems the last time the app was fixed for bugs was over a year ago..... )

    thanks though :)
  • TRD2300GTTRD2300GT Posts: 10 [Apprentice Traveler]
    Hi everyone,
    Seems the latest update with the TomTom MyDrive App (v2.12.1) coincided with iOS 14.4 update, and i was hoping it would fix the issue with the GPS to connect to my phone but still doesn't connect? any suggestions or recommendations,or should i redo the same steps as before in reinstalling the App etc etc... Thanks again everyone.
  • MrEZ3MrEZ3 Posts: 6 [Apprentice Traveler]
    I don't get the traffic or the speed cameras!!! Done the steps but nothing is working
  • oortegafoortegaf Posts: 3 [Apprentice Traveler]
    Hello, I am new here, i'm from Chile BTW, I have read several posts with the same problem.
    Still no solution for this?
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