Automatic subscription renewal

Aviatore

I have learned that now the subscription, upon expiry, is automatically renewed if not canceled by the interested party. I consider this "imposition" absurd, I intend to renew the subscriptions by myself upon expiration, if I consider them valid and if I want to and, vice versa, I am not forced to cancel (I NEVER authorize any automatic debit).

The automatic debit option must remain an option of personal choice and not imposed.

Commercially this solution will backfire on TomTom, I know others think exactly like me.

If the option to pay without automatic renewal is not restored, I will be forced to abandon TomTom.




Mod edit: Machine translated (Italian)

YamFazMan

Hi
@Aviatore
Welcome to the site....
Google Translate....

Aviatore wrote: »

I have learned that now the subscription, upon expiration, is automatically renewed if not cancelled by the interested party. I consider this 'imposition' absurd, I intend to renew the subscriptions by myself upon expiration, if I consider them valid and if I want to and, vice versa, I am not forced to cancel (I NEVER authorize any automatic debit).

The automatic debit option must remain an option of personal choice and not imposed.

Commercially this solution will backfire on TomTom, I know others think exactly like me.

If the option to pay without automatic renewal is not restored, I will be forced to abandon TomTom.

You will have to contact Tomtom Support to get a refund on the extra Speed cam purchase....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines....
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
_________________________

Be aware....
The Tomtom subscriptions now 'Auto Renew' by default....

Tomtom T&C's....
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/

See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

Tomtom FAQ… Should help you with the process to cancel the service on your account if not required.
See... https://help.tomtom.com/hc/en-gb/articles/360015806999

Stay Safe... ATB YFM