my tomtom hacked someone else email address is on it - how do I delete them

Beright Registered Users Posts: 1
Apprentice Seeker
edited September 2020 in RIDER
[email protected] is on my brand new tomtom550 how do I delete and add mine

Mod edit: Please don't post private or personal information on a public forum. Thanks!


  • kieron
    kieron Posts: 539
    Hi there Beright -

    Go to Settings, then scroll to System, then Reset device. This will delete all places and settings and restores the device to factory settings. After a reset, log into your TomTom account to automatically restore your My Places locations and POI’s from MyDrive.
  • YamFazMan
    YamFazMan Posts: 20,823
    edited September 2020
    Welcome to the site....
    Did you purchase the Rider 550 brand-new Retail or a private sale ???
    If it's brand-new Retail it's probably... A customer returned Item :/

    Stay Safe... ATB YFM