How can I dry out my Rider 550? water got in on my last ride in the rain

Sooty99
Sooty99 Registered Users Posts: 1
New Seeker
edited September 2020 in RIDER
My TomTom Rider 550 has water ingress, which is steaming up the screen from the inside. Thought they should be waterproof as designed to be on a bike. Its a couple of months out of warranty so any help on how to dry it out would be really helpful. Otherwise I will just have to do the taking it apart thing :(

Answers

  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    Open the USB and Micro-SD lids and place it in a dry place for a number of days.

    When wrapped in paper towel with lids open you can also place te rider in dry rice.

    I also advice you to contact the seller or customer service for a free replacement. The Rider should be waterproof.
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Hi
    @Sooty99
    Welcome to the site....
    Maybe Useful... https://discussions.tomtom.com/en/discussion/comment/1651365/#Comment_1651365
    Probably better to read the whole thread....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,339
    Moderator
    Hi @Sooty99
    Could you get in touch with our customer service, please?
    Please also attach the purchase invoice and include the serial number of your RIDER 550.

    Thanks, Vikram