Map purchase for GO 6250

raymondjenkins
raymondjenkins Registered Users Posts: 2
New Seeker
edited August 2021 in Map purchase & installation
i have just purchase a 6250 sat nav paid with barclay card i have not had a order receipt or confir

Answers

  • raymondjenkins
    raymondjenkins Registered Users Posts: 2
    New Seeker
    not to happy with any answers have you recived my orded and payment??need a answer urgently
  • DougLap
    DougLap Posts: 9,828
    Superuser
    Hi @raymondjenkins

    This is actually a user based forum where users seek to help one another and not a direct link to Tomtom Customers support.

    If you open the main Tomtom website page

    https://www.tomtom.com/en_gb

    and log in top right(click on the little person image0 with your account details you should see some options including orders appear at the top which may show whether the order is in the system.

    You really need to contact Customer Support

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the very bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug

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