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and log in top right(click on the little person image0 with your account details you should see some options including orders appear at the top which may show whether the order is in the system.
Answers
Superuser
This is actually a user based forum where users seek to help one another and not a direct link to Tomtom Customers support.
If you open the main Tomtom website page
https://www.tomtom.com/en_gb
and log in top right(click on the little person image0 with your account details you should see some options including orders appear at the top which may show whether the order is in the system.
You really need to contact Customer Support
https://help.tomtom.com/hc/en-gb/articles/360015568919/
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.
There is currently no Phone line Customer Support with so many working from home.
If you have a problem with the above link try another browser.
You could also try Clicking on Contact Us at the very bottom of this page under the heading Support.
When you have signed in on the next page Tap Red Contact Us
Type Help in next box then hit return
Help box appears with a few suggestions. Just Tap the Contact Us at the bottom
Box appears with Chat/Email
Doug