Unsuccessful recovery

Johnybatyu
Johnybatyu Registered Users Posts: 1
New Seeker
edited September 2020 in Devices using MyDrive Connect
I bought a new Go premium x. After a week of use, it stopped during the upgrade and I do not know how to turn it on from this time

Mod edit: Machine translated from Slovak!

Comments

  • YamFazMan
    YamFazMan Posts: 20,823
    Superuser
    Hi
    @Johnybatyu
    Welcome to the site....
    Are there any error messages on the screen ???

    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM

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