Problems with Map, Speed Camera and Traffic updates
bobroadtester
Posts: 1 [New Seeker]
I have 2 devices, GO 620 wifi, (serial no ZE1xxxxxx86) and GO Professional 620 Wifi (serial no. ZE4xxxxxx0413). The Go Professional is telling me that my maps and speed camera updates have expired (I thought the GO 620's had lifetime maps, traffic and camera updates....)
I have subsequently purchased annual Map subscription, Speed Camera subscription for both devices - payments were processed and accepted.....
I now discover that the Professional model needs these subscriptions, but does not "do" the live traffic service...
and the GO 620 wifi doesnt need these updates, so I have now paid way more than I had to...
1. Why didn't your system let me know when I purchased the subscription updates for ....00986, that they were not required? Can this purchase be reimbursed?
2. How can I apply the purchased updates to the professional 620 .....00413, or can I down/upgrade it to the same as my other GO 620?
frustrated, confused, and over budget!
Bob
Mod edit: Please don't post private or personal information on a public forum. Thanks!
I have subsequently purchased annual Map subscription, Speed Camera subscription for both devices - payments were processed and accepted.....
I now discover that the Professional model needs these subscriptions, but does not "do" the live traffic service...
and the GO 620 wifi doesnt need these updates, so I have now paid way more than I had to...
1. Why didn't your system let me know when I purchased the subscription updates for ....00986, that they were not required? Can this purchase be reimbursed?
2. How can I apply the purchased updates to the professional 620 .....00413, or can I down/upgrade it to the same as my other GO 620?
frustrated, confused, and over budget!
Bob
Mod edit: Please don't post private or personal information on a public forum. Thanks!
0
Best Answer
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VikramK
Posts: 11,438 
Moderator
@bobroadtester
Hi bob
Welcome to the community! The embedded lifetime services for your GO PROFESSIONAL were missing so I have asked my team to fix that.
Please do a soft reset for the changes to take effect-
I reviewed both the serial number and I don't see the orders you places have been assigned to the devices.
Both devices in Australia are sold with Lifetime services.
Please get in touch with our customer service with the order numbers and they can help you with the refund.
Regards
Vikram
5
Answers
Hi bob
Welcome to the community! The embedded lifetime services for your GO PROFESSIONAL were missing so I have asked my team to fix that.
Please do a soft reset for the changes to take effect-
I reviewed both the serial number and I don't see the orders you places have been assigned to the devices.
Both devices in Australia are sold with Lifetime services.
Please get in touch with our customer service with the order numbers and they can help you with the refund.
Regards
Vikram