VIA 52 changed to GO 50 after update

Chad_Hanna

I have a GO 50 and now a VIA 52. The software for the VIA 52 updated and now things it's a GO 50. Now I can't update it with my new Speed camera subscription. How can I fix this.

VikramK

Hi @Chad_Hanna
I see both devices linked to your account - GO 50 serial number starting 'VH' and VIA 52 serial number starting 'ES'.

And both have active subscriptions for speed camera services..

Regards, Vikram

Chad_Hanna

My Via52 (via Settings>System>About) now has the serial number starting VH5145F0**** while the box has the serial number ES4449I0**** (I am not sure if the serial numbers are sensitive) and MyDrive Connect recognizes it as a GO 50. Also I seem to have got confused and purchased two speed camera updates when I only meant to buy 1 (for the VIA 52). I am not using the old GO 50 because the screen started having funny colours.

YamFazMan

Hi
@Chad_Hanna
Welcome to the site....
You will have to contact Tomtom Support to get a refund on the extra Speed cam purchase....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines....
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
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Be aware....
The Tomtom subscriptions now 'Auto Renew' by default....

Tomtom T&C's....
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/

See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

Tomtom FAQ… Should help you with the process to cancel the service on your account if not required.
See... https://help.tomtom.com/hc/en-gb/articles/360015806999

Stay Safe... ATB YFM