Free 12 months subscription showing as expired

BobtheSparky
BobtheSparky Registered Users Posts: 6
Apprentice Traveler
edited September 2020 in TomTom Services
Hello

I have just purchased a brand new TomTom Go professional 6200 HGV satnav which is advertised with free 12 months subscription however it is already shown as having expired several months ago - anyone know how I can get this to work ??

Answers

  • BobtheSparky
    BobtheSparky Registered Users Posts: 6
    Apprentice Traveler
    I forgot to mention that I have carried out all the updates etc and the device is showing as being fully up to date
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    Hi
    @BobtheSparky
    Welcome to the site....
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • BobtheSparky
    BobtheSparky Registered Users Posts: 6
    Apprentice Traveler
    Thanks for that, I'll give it until the end of the week and see if anything has changed. Thanks for your early response.
  • DougLap
    DougLap Posts: 9,838
    Superuser
    Hi @BobtheSparky

    Hopefully @VikramK or @lampard will be on to this today.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @BobtheSparky

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • BobtheSparky
    BobtheSparky Registered Users Posts: 6
    Apprentice Traveler
    edited September 2020
    VikramK wrote: »
    Hi @BobtheSparky

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

    Thank you Vikram - I'll give it a try and if I have any problems I'll give you a shout :-)