Free 12 months subscription showing as expired

BobtheSparky

Hello

I have just purchased a brand new TomTom Go professional 6200 HGV satnav which is advertised with free 12 months subscription however it is already shown as having expired several months ago - anyone know how I can get this to work ??

BobtheSparky

I forgot to mention that I have carried out all the updates etc and the device is showing as being fully up to date

YamFazMan

Hi
@BobtheSparky
Welcome to the site....
The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

BobtheSparky

Thanks for that, I'll give it until the end of the week and see if anything has changed. Thanks for your early response.

DougLap

Hi @BobtheSparky

Hopefully @VikramK or @lampard will be on to this today.

Doug

VikramK

Hi @BobtheSparky

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

BobtheSparky

VikramK wrote: »

Hi @BobtheSparky

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

Thank you Vikram - I'll give it a try and if I have any problems I'll give you a shout :-)