Free 12 months subscription showing as expired

BobtheSparky
Registered Users Posts: 6 
Apprentice Traveler

Apprentice Traveler
Hello
I have just purchased a brand new TomTom Go professional 6200 HGV satnav which is advertised with free 12 months subscription however it is already shown as having expired several months ago - anyone know how I can get this to work ??
I have just purchased a brand new TomTom Go professional 6200 HGV satnav which is advertised with free 12 months subscription however it is already shown as having expired several months ago - anyone know how I can get this to work ??
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Answers
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I forgot to mention that I have carried out all the updates etc and the device is showing as being fully up to date0
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Hi
@BobtheSparky
Welcome to the site....
The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
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Thanks for that, I'll give it until the end of the week and see if anything has changed. Thanks for your early response.
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Hi @BobtheSparky
Welcome to the community!
I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram0 -
Hi @BobtheSparky
Welcome to the community!
I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram
Thank you Vikram - I'll give it a try and if I have any problems I'll give you a shout :-)0