GPRS disconnected on TomTom GO Premium

Cai777

Hi, the GPRS is showing disconnected on my Tom tom.So It’s not receiving any live traffic updates. It had a lifetime subscription for live traffic.
I’ve tried resetting the device several times.
It only works if I connect my phone which isn’t an option. Any idea’s what could cause this to stop working? Worked fine since purchased in March 2020. Thank you in advance.

VikramK

Hi @Cai777
Welcome to the community!

Have you tried the troubleshooting steps advised here- https://help.tomtom.com/hc/en-gb/articles/360014530220

Or please contact our customer service to report the issue.
https://help.tomtom.com/hc/en-gb/articles/360015568919/

Regards, Vikram