Go Premium X — TomTom Community

Go Premium X

Hi I have the go premium X and have started to be charged £2.99 a month can't understand why tried ringing TomTom was told to email them can not find a email address

Answers

  • DougLapDougLap Posts: 6,385
    Superuser
    edited September 21
    Hi @Harryc57

    You should not need to pay for that service unless you want Traffic services outside the region in which you purchased the unit. Contacting Customer Support is therefore the way to go.

    Here is some more on contacting Customer support.

    https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug
  • Harryc57Harryc57 Posts: 2 [New Seeker]
    Thank you
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