Go6200 Bluetooth and MyDrive app.
mrpj3
Registered Users Posts: 132 
Outstanding Explorer
Outstanding Explorer
Go 6200 and Android 10 phone. Device will connect to phone via direct Bluetooth but not using the MyDrive app.
Uninstalled and installed the app. twice and reset the device twice. Open the MyDrive app and go to device settings/Bluetooth. Try to connect phone, code appears on dvice screen to scan. Select scan in app on phone and every time "An error occured. Please try again later". Is there a problem with the app?There's nothing wrong with the phone's Bluetooth, it works with many Bluetooth devices.
There's no telephone support now, why is that? That's a backward step.
I don't want to use e-mail bcause the answers are usually totally irrelevant to the question and mostly useless.
Uninstalled and installed the app. twice and reset the device twice. Open the MyDrive app and go to device settings/Bluetooth. Try to connect phone, code appears on dvice screen to scan. Select scan in app on phone and every time "An error occured. Please try again later". Is there a problem with the app?There's nothing wrong with the phone's Bluetooth, it works with many Bluetooth devices.
There's no telephone support now, why is that? That's a backward step.
I don't want to use e-mail bcause the answers are usually totally irrelevant to the question and mostly useless.
0
Comments
-
As nobody on here seems to know the answer and after contacting TomTom support, who really didn't read/answer my question properly, I finally received this slopey shoulder response!
"I am sorry to inform you that there is an ongoing issue with the app and our team is already working on it.
Unfortunately, there is no workaround as of now, but we hope to get it resolved soon. "
Strange that it hasn't been brought up anywhere.
0 -
Hi
@mrpj3
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines....
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM0
