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Hi @Mikew_squash
Welcome to the site....
Also be aware that for a Live Device the SIM card is automatically deactivated if the device Live Traffic Subscription has NOT been renewed for 18 months....
Tomtom sends Emails the affected users and give 28 days notice before deactivating the SIM card
Comments
https://help.tomtom.com/hc click the contact us button at the right bottom of the page
Superusers
@Mikew_squash
Welcome to the site....
Also be aware that for a Live Device the SIM card is automatically deactivated if the device Live Traffic Subscription has NOT been renewed for 18 months....
Tomtom sends Emails the affected users and give 28 days notice before deactivating the SIM card
The way of contacting Customer Services has changed
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours)
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM