My device has stopped giving travel information; the problem is it shows: "GPRS Status: Disconnected

Mikew_squash

Please can this problem be solved by doing something to my device?

rider1rider

sim card issues can be fixed by the customer care..

https://help.tomtom.com/hc click the contact us button at the right bottom of the page

YamFazMan

Hi
@Mikew_squash
Welcome to the site....
Also be aware that for a Live Device the SIM card is automatically deactivated if the device Live Traffic Subscription has NOT been renewed for 18 months....
Tomtom sends Emails the affected users and give 28 days notice before deactivating the SIM card



The way of contacting Customer Services has changed
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours)
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM