Go 720 with map updates

simongo720_
simongo720_ Registered Users Posts: 1
New Seeker
edited September 2020 in Devices using TomTom HOME
I have a 720 which is no longer working with myconnect. The device tells me I have a life long map upgrades, but I can't access anything on tomtom site. Could someone contact me how I can updaate using life long policy.

Answers

  • dhn
    dhn Posts: 33,388
     Superuser
    A 720 uses Home, not MyDriveConnect.
  • Lochfrass
    Lochfrass Posts: 18,414
     Superuser
    edited September 2020
    Sorry, the Go 720 is not longer supported by TomTom.
    See: https://www.tomtom.com/en_gb/obsolete-products/#car
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @simongo720_

    This is a customer based forum and not a direct contact to customer support.

    You need to contact Customer Support if you are not getting Map updates offered via the appropriate TT software if your unit was sold with Lifetime Maps as they have confirmed that the updates are still available for obsolete units.

    Here is some more info on contacting Customer support.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug

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