Go 720 with map updates — TomTom Community

Go 720 with map updates

I have a 720 which is no longer working with myconnect. The device tells me I have a life long map upgrades, but I can't access anything on tomtom site. Could someone contact me how I can updaate using life long policy.

Answers

  • dhndhn Posts: 33,312
    Superusers
    A 720 uses Home, not MyDriveConnect.
  • LochfrassLochfrass Posts: 12,832
    Superusers
    edited September 19
    Sorry, the Go 720 is not longer supported by TomTom.
    See: https://www.tomtom.com/en_gb/obsolete-products/#car
  • DougLapDougLap Posts: 6,338
    Superuser
    Hi @simongo720_

    This is a customer based forum and not a direct contact to customer support.

    You need to contact Customer Support if you are not getting Map updates offered via the appropriate TT software if your unit was sold with Lifetime Maps as they have confirmed that the updates are still available for obsolete units.

    Here is some more info on contacting Customer support.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug
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