Go 720 with map updates

simongo720_

I have a 720 which is no longer working with myconnect. The device tells me I have a life long map upgrades, but I can't access anything on tomtom site. Could someone contact me how I can updaate using life long policy.

dhn

A 720 uses Home, not MyDriveConnect.

Lochfrass

Sorry, the Go 720 is not longer supported by TomTom.
See: https://www.tomtom.com/en_gb/obsolete-products/#car

DougLap

Hi @simongo720_

This is a customer based forum and not a direct contact to customer support.

You need to contact Customer Support if you are not getting Map updates offered via the appropriate TT software if your unit was sold with Lifetime Maps as they have confirmed that the updates are still available for obsolete units.

Here is some more info on contacting Customer support.

https://help.tomtom.com/hc/en-gb/articles/360015568919/

https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

There is currently no Phone line Customer Support with so many working from home.

If you have a problem with the above link try another browser.

You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

When you have signed in on the next page Tap Red Contact Us

Type Help in next box then hit return

Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

Box appears with Chat/Email

Doug