MoveOn Navi CT200h

shaz-lexus Registered Users Posts: 1
New Seeker

I have just tried to backup and restore my original Lexus TomTom memory card, however when I do I get the error:

Problem with Map - you cannot use this map on this device Europe 101679.

Please help?


  • DougLap
    DougLap Posts: 10,168
    Hi @shaz-lexus

    Lets see if @VikramK can help with the map on Monday. Look back then.

  • VikramK
    VikramK Administrators Posts: 14,710
    Hi @shaz-lexus

    Welcome to the community! We don't have the same version of the Europe map available on our servers. I have activated Western Europe, please remove the existing map first, and download a fresh version offered as a download in TomTm HOME.

    This map should get your device back to the working condition, however, the version is really old and might be missing several road changes over the years.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram