I ordered a TomTom from you a month ago which didn't arrive.

MonicaMorv
MonicaMorv Registered Users Posts: 1
New Seeker
edited September 2020 in Travel lounge
UPS told me that the refund for the SatNav which didn't arrive. I contacted your customer support in August and have heard nothing.

Answers

  • Niall
    Niall Posts: 11,112
    Superuser
    @MonicaMorv

    Hopefully one of the moderators @VikramK @lampard will pick this up.
    Look back on later on Monday
  • VikramK
    VikramK Administrators Posts: 13,714
    Moderator
    edited September 2020
    @MonicaMorv
    Hi Monica

    Sorry about the delay in responding to your ticket started with our customer service. I reviewed your case and I see they have asked for some additional information on Friday last week.

    I have sent a heads-up to our team so the case gets actioned on a priority.

    Thank you, Vikram