Greetings: It seems the old discussion has been closed. I was having the same problem for my START 20 for months that it could not be updated. The message that was displayed was, to the effect of, Our Servers are Very Busy at the time. When I retried today, MyDrive Connect received an update and I made sure to do only one update at a time and all of the three updates got installed. Thanks to those who mentioned the tip of one update at a time in the previous discussion.