Unable to sync / not able to upload activities

jonathanlangley
jonathanlangley Registered Users Posts: 3
Novice Seeker
edited January 24 in TomTom Sports
My Tom Tom Runner 2 watch has stopped syncing activities (was working fine before today).
On the iPhone, the Sports app just says 'Unable to sync'.
On my laptop (syncing via the cable), it says 'we'll try again in a bit'

Any ideas?

Comments

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    Sounds like their servers may be down if both are failing. Give it a few hours or until tomorrow and see if it comes back up.
  • jonathanlangley
    jonathanlangley Registered Users Posts: 3
    Novice Seeker
    i recorded another activity (5 secs or so) and re-ran sync. That works ok, but the previous activity (summary information exists on the phone) hasn't synced.
  • jonathanlangley
    jonathanlangley Registered Users Posts: 3
    Novice Seeker
    Same problem again today. No activities are syncing at all. Not sure what to do now other than resetting the watch to factory defaults?