TomTom Via135 display problem

Shenkyn

Aftter an upgrade the screen on the device has gone white. I can see the details faintly if I hold it at the right angle. If I choose 'night colours' it is possible to see more clearly. The unit has been on charge butv this makes no difference. A bongo restart does not solve the problem.
Any help would be welcome.
Shenkyn.

YamFazMan

Hi

Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....

Stay Safe,,, ATB YFM

Shenkyn

Thanks for your reply but as I said in my post.."I have tried a bongo (drum roll) restart and this does NOT solve the problem" My battery is fully charged.
Johnnie