TomTom Via135 display problem

Shenkyn
Shenkyn Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
Aftter an upgrade the screen on the device has gone white. I can see the details faintly if I hold it at the right angle. If I choose 'night colours' it is possible to see more clearly. The unit has been on charge butv this makes no difference. A bongo restart does not solve the problem.
Any help would be welcome.
Shenkyn.

Comments

  • YamFazMan
    YamFazMan Posts: 20,835
     Superuser
    Hi

    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe,,, ATB YFM
  • Shenkyn
    Shenkyn Registered Users Posts: 2
    Apprentice Seeker
    Thanks for your reply but as I said in my post.."I have tried a bongo (drum roll) restart and this does NOT solve the problem" My battery is fully charged.
    Johnnie

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