No maps found, lost updates in my account

Vacius

Hello, have problem with updates. New Start 52 sN: XRxxxxxxxx01. Box say I have lifetime maps, when connect to mydrive account it say there no map. How to install map? mydrive login [email protected]




Mod edit: Please don't post private or personal information on a public forum. Thanks!

VikramK

Hi @Vacius

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



I have also edited your post above to avoid the sharing of personal/private information on a public forum.

Regards, Vikram

YamFazMan

Hi
@Vacius
Welcome to the site....

"XR">START 52, 8GB + micro-SDHC, MyDrive Connect NAV4

The early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... Now the 8GB limit on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
The latest NAV4 Full Europe Map size is now 9GB +

@VikramK or @lampard the Forum Moderators can add a small Map to your Account to get you passed the 'Catch22' No Maps Found error....
See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043

Stay Safe... ATB YFM

Vacius

Thanks, I write VikramK and waiting answer

VikramK

Hi @Vacius

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



I have also edited your post above to avoid the sharing of personal/private information on a public forum.

Regards, Vikram

Vacius

Thanks Vikram, now it works fine