TomTom GoLive 4ER51 FB646... update of Livetime version refused

tito2020
tito2020 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using MyDrive Connect
In June I was able to update my GoLive 4ER51 FB646... I do not remember the version of MyDrive Connect I used. Yesterday with the last version of MyDrive Connect 4.2.10.4148 it was not possible to update my Navi.
Now I get the message that my USB cable might not be from TOMTOM. I never had a such USB cable and this worked well in the past till june 2020. So why now this message? It seem that the memory is at he limit. I do not understand why it is not possible e.g. to delete old voices I orderd in the past. Even this job MyDrive is not executing. Please provide a Solution. Thanks Tito

Comments

  • VikramK
    VikramK Administrators Posts: 13,716
    Moderator
    Hi @tito2020
    Welcome to the community! I don't find the device is linked to your TomTom account used on our forum. Is it set up under a different account?
    When was the device purchased? It's recommended to use a TomTom branded USB cable when updating the device with MyDrive Connect.

    Thanks, Vikram

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