Unpaved roads

pwmac2005 Registered Users Posts: 2
Apprentice Seeker
edited September 2020 in RIDER
My Rider 550 selects unpaved roads even though I have unpaved roads "avoided". I am also having trouble loading TomTom HOME on my Mac (so that I can try an application update).


  • YamFazMan
    YamFazMan Posts: 21,133
    edited September 2020
    Welcome to the site....
    Avoid Unpaved roads on every route Ignored....
    I recall this as being a compromise to a 'No Route Possible' error
    When the Thrill route option was introduced, in certain circumstances where a user had set 'Avoid on every route + 'Unpaved roads', the device reported 'No Route possible'... When in fact there was a route possible but using 'Unpaved roads'

    If you have 'Avoid on every route + Unpaved roads' (or one or more of the other 3 options) set and you want to pre-check a route....
    After the device has calculated the route Tap the 4Dot (....) --> Tap Current Route... If the Route is OK the 'Avoid Toll and More' Icon will be greyed out
    If the 'Avoid Toll and More' Icon is highlighted Tap on the 'Avoid Toll and More' Icon
    The option/s causing the problem/s will be highlighted

    The Rider 550 uses MyDrive Connect to update....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013960039-How-to-install-maps-and-updates-with-MyDrive-Connect

    Stay Safe... ATB YFM