No route possible
S-fury
Registered Users Posts: 9 
Apprentice Traveler
Apprentice Traveler
Hello,
Since using the new go app, I'm unable to navigate to my home address. Each time I receive no route possible, I can however manually select a location a few streets away, and then navigate to that. I have no avoidance enabled.
Also yesterday I was in the Vosges France, tried to calculate an alternative route back to "Holland", it took almost 3 to 4 minutes to complete (s9 Samsung, Android 10, 1 Sept patch). This used to be seconds on the old App.
Since using the new go app, I'm unable to navigate to my home address. Each time I receive no route possible, I can however manually select a location a few streets away, and then navigate to that. I have no avoidance enabled.
Also yesterday I was in the Vosges France, tried to calculate an alternative route back to "Holland", it took almost 3 to 4 minutes to complete (s9 Samsung, Android 10, 1 Sept patch). This used to be seconds on the old App.
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And is it possible to shrink the size of that blue guidance bracket, it's blocking so much of the screen.0
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Hi @S-fury
Welcome to the Community! Are you still facing this issue? Have you downloaded all the necessary maps including the Ferry connections? In the main menu, please go to Settings > Maps & Display > Downloaded Maps>Add to download all required maps.
Regards, lampard0 -
I was parked at the dealer after collecting my car when I tried to get the TomTom Go app on my iPhone to take me home. Despite all the necessary maps being installed it showed ‘No Route Possible’. I moved 50m on to a road and the app then provided guidance. Surely this is wrong and how can I fix it? Or is it a known bug?0
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