Ransomware issues during map update
sippino
Registered Users Posts: 3 
Apprentice Seeker
Apprentice Seeker
Best Answer
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Hi @sippino
Welcome to the community!
Have you downloaded the application from our official TomTom website-
https://help.tomtom.com/hc/en-gb/articles/360013960739
If yes, then it should be safe. The security software probably is detecting a false positive because the application(TomTom HOME) is trying to modify or make changes to the files in quick succession.
Ref- https://kb.acronis.com/content/64969#:~:text=When programs modify files on,or databases are modified quickly
Regards, Vikram
5
ModeratorAnswers
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Ransomware issues during map update
Is TOM TOM aware?
Mod edit: Machine translated (Italian)
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Hi @sippino
Welcome to the community!
Have you downloaded the application from our official TomTom website-
https://help.tomtom.com/hc/en-gb/articles/360013960739
If yes, then it should be safe. The security software probably is detecting a false positive because the application(TomTom HOME) is trying to modify or make changes to the files in quick succession.
Ref- https://kb.acronis.com/content/64969#:~:text=When programs modify files on,or databases are modified quickly
Regards, Vikram
5
