Ransomware issues during map update

sippino

sippino Posts: 3 [New Seeker]

September 14 edited September 15 in Map installation

Ransomware issues during map update

Mod edit: Machine translated (Italian)

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Best Answer

VikramK Posts: 10,269 Moderator

September 15 edited September 15 Accepted Answer

Hi @sippino

Welcome to the community!
Have you downloaded the application from our official TomTom website-
https://help.tomtom.com/hc/en-gb/articles/360013960739

If yes, then it should be safe. The security software probably is detecting a false positive because the application(TomTom HOME) is trying to modify or make changes to the files in quick succession.

Ref- https://kb.acronis.com/content/64969#:~:text=When programs modify files on,or databases are modified quickly

Regards, Vikram

5

Answers

sippino Posts: 3 [New Seeker]

September 14 edited September 15

Ransomware issues during map update
Is TOM TOM aware?

Mod edit: Machine translated (Italian)

0
VikramK Posts: 10,269 Moderator

September 15 edited September 15 Accepted Answer

Hi @sippino

Welcome to the community!
Have you downloaded the application from our official TomTom website-
https://help.tomtom.com/hc/en-gb/articles/360013960739

If yes, then it should be safe. The security software probably is detecting a false positive because the application(TomTom HOME) is trying to modify or make changes to the files in quick succession.

Ref- https://kb.acronis.com/content/64969#:~:text=When programs modify files on,or databases are modified quickly

Regards, Vikram

5

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