Ransomware issues during map update
sippino
Posts: 3 [New Seeker]
Best Answer
-
VikramK
Posts: 11,956 
Moderator
Hi @sippino
Welcome to the community!
Have you downloaded the application from our official TomTom website-
https://help.tomtom.com/hc/en-gb/articles/360013960739
If yes, then it should be safe. The security software probably is detecting a false positive because the application(TomTom HOME) is trying to modify or make changes to the files in quick succession.
Ref- https://kb.acronis.com/content/64969#:~:text=When programs modify files on,or databases are modified quickly
Regards, Vikram
5
Answers
Is TOM TOM aware?
Mod edit: Machine translated (Italian)
Welcome to the community!
Have you downloaded the application from our official TomTom website-
https://help.tomtom.com/hc/en-gb/articles/360013960739
If yes, then it should be safe. The security software probably is detecting a false positive because the application(TomTom HOME) is trying to modify or make changes to the files in quick succession.
Ref- https://kb.acronis.com/content/64969#:~:text=When programs modify files on,or databases are modified quickly
Regards, Vikram