Can't get Live Services
ANB
Posts: 1 [New Seeker]
I've paid and have the invoice but no Live Services. Is it instant or, as I've read, can take 48 hours? No consistent answers across TomTom.
Thanks
Thanks
0
Best Answer
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VikramK
Posts: 10,923 
Moderator
Hi @ANB
Welcome to the community!
The previous subscription for LIVE Services ended in 2014. The built-in SIM gets deactivated if the subscription for LIVE Services is not renewed within18 months after the expiry.
You can contact the customer service to raise a refund request.
Regards, Vikram5
Answers
Superusers
@ANB
Welcome to the site....
The restrictions as a result of COVI-19, Social Distancing and people working from home, are delaying the Activation of Accounts and the Allocation of Maps & Services to Account's/Devices....
@VikramK or @lampard the Forum Moderators should pick this and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
Welcome to the community!
The previous subscription for LIVE Services ended in 2014. The built-in SIM gets deactivated if the subscription for LIVE Services is not renewed within18 months after the expiry.
You can contact the customer service to raise a refund request.
Regards, Vikram