I'm using MYdrive connect. I now have a screen that on the top right in bold print says DOWNLOADING ITEMS, underneath says "Keep you device connected." My device is connected. On the left side of the screen there are two icons resembling a Monitor. The left and larger monitor has a downward facing arrow above it. Underneath are 3 pulsing dots with the words "Getting ready." To the right there is a smaller greyed out monitor which is graphically connected with a cable to the larger monitor. It's been like this now for about 14 hours. So I don't even know if the download is happening. The "getting ready" note concerns me that the download has not even started How would I know? Thanks.