Bemused new user
I have an iPhone 8. I had installed a TomTom app on it, then following a software problem an Apple Genius reinitialised it and so I had to reinstall TomTom. The information about the varieties of TomTom is not at all clear and I made a guess and installed the TomTom MyDrive app. The icon on the iPhone was not the same as I’d had before.
Opening it I got taken through some dialogues which talked about further devices, but at that stage I had no further devices I wanted TomTom on. I ignored all that and logged in using the email address and password I’d had before; it worked but there were no entries in My Places, so I assume that info was kept on the iPhone and got lost when it was reinitialised. I added Home and an address in Brighton.
Looking for some information I googled TomTom on my MacBook and got a page in which I could log in to TomTom. That worked and the My Places I had added were there. Does that mean that that the information is not kept on the iPhone but on your servers? Or was my MacBook communicating directly with my iPhone? I also tried logging in to TomTom on my iPad, and got asked to download MyDrive Connect. What’s that about?
I find this all very confusing. There is some information in your TomTom Community pages but I could find nothing that helped. There appears to be no information which tells you which app you need on an iPhone, and how to use it. I like to have written information which I can print out and look at when I’m trying to get to grips with an application - help pages within an application which you have to branch off to away from what you’re doing are not helpful. I did come across an 80-page user manual which says it’s for iPhone and iPad. Is it applicable to what I’ve installed?
It seems to me that I will end up using TomTom by guesswork when I go somewhere, and will probably be missing out on all sorts of useful features.
Can you direct me towards info for new users?