My Tomtom won't update

vikris123
vikris123 Registered Users Posts: 3
Apprentice Traveler
The device is connected to PC with My Drive Connect using original cabel. The updates are downloaded (took an hour or more to do it) and after the download it says only '' CHECKING'' for very long time. I tried to do not all updates at once as well - tried with the tiniest (less than 1mb) and it was sitting on that screen ''checking'' for whole day.
Please help as I can't update it incl Speed Cameras.

Answers

  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    edited September 2020
    Hi
    @vikris123
    Welcome to the site....
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect & Login... Connect & Start your device....
    __________________________

    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay Safe... ATB YFM
  • LoireValley
    LoireValley Registered Users Posts: 2
    Apprentice Traveler
    I cannot update my Tom Tom maps. To be frank: I regret buying Tom Tom in 2019--it really stinks!
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @LoireValley

    Your Tomtom device is which one?

    Doug
  • DavidSuffolk
    DavidSuffolk Registered Users Posts: 7
    Apprentice Traveler
    Good morning,
    my 6250 Truck won't update maps , last map is 13 months old Europe Truck v1060.10586 , speed cameras and traffic do update but maps will not.
    Says my TomTom is up to date!
    Have tried resetting but no joy.
    Please advise.
  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    Hi
    @DavidSuffolk
    Welcome to the site....
    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi

    zzb10t6jrg2v.jpg
    Updating the device....
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

    Extra Maps are Installed/Maintained....
    Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    There's no need to log in to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop, it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... A new version of MyDrive Connect has been released.....
    See.... https://discussions.tomtom.com/en/discussion/1130566/a-new-version-of-mydrive-connect-released

    When using the latest MyDrive Connect, the menu flow has changed....
    Now, when using the latest version of MyDrive connect to update a NAV5 (Wi-Fi) device over USB, it >> APPEARS << that you can update the device using the MyDrive Connect menu structure... When in fact this is >> NOT << the case....

    Clicking on the update button only opens the new MyDrive Connect "Splash screen" saying "UPDATE DEVICE THE EASY WAY" etc...

    The NAV5 (Wi-Fi) devices have no access to the MyDrive Menu structures as used by the previous NAV3 & 4 devices.....
    ___________________________

    If you choose to update a NAV5 (Wi-Fi) device over USB....
    MyDrive Connect only needs to run in the background on the PC Taskbar... You can close the 'Main Mydrive Window'

    em7rmo28tl38.jpg
    That is displaying "UPDATE DEVICE THE EASY WAY" Splash screen...

    a1a9r6jyfdho.jpg
    Updating a NAV5 (Wi-Fi) device... Even if you are updating using USB... The updating method is the same as using Wi-Fi....
    All the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items....
    If a Operating System Software update (Navcore) is required... Deselect the remaining updates, install the Navcore update 1st....

    The Navcore Software Update is Mandatory, you cannot deselect the update....
    lvf6a0pjrt8t.jpg
    Then install the remaining updates....
    I always install the update one at a time....
    There's less chance of a log jam on the Server....
    iofr8x26j4oi.jpg
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM
  • DavidSuffolk
    DavidSuffolk Registered Users Posts: 7
    Apprentice Traveler
    Thanks for reply , I will try again at weekend when I'm home , seems to have updated Application Version using phone as hotspot but map is still v1060 10586.


  • DavidSuffolk
    DavidSuffolk Registered Users Posts: 7
    Apprentice Traveler
    Just disappointed that needs sorting via computer instead of updating via WiFi which was a big buying reason for me, otherwise its a fantastic truck satnav!
  • DavidSuffolk
    DavidSuffolk Registered Users Posts: 7
    Apprentice Traveler
    The TomTom truck 6250 is still unable to update through WiFi or USB still stuck on maps 14 months ths old !
    If trying in USB it states 52 updates available but this are just countries with no relevance to truck Europe.
    A rather unusual thing is when logging my old tomtom 5150 on it updates maps as it should but also all live services now work and these ran out years ago!
    Can a TomTom expert please rectify the correct unit for updates !
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    Hi

    Question
    When you launch updates via wi-fi, is your GPS connected to a mains charger? or on the computer?
  • DavidSuffolk
    DavidSuffolk Registered Users Posts: 7
    Apprentice Traveler
    To computer.
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    So in my opinion your GPS must sometimes connect to wi-fi and sometimes to the computer.

    solution if you make updates via wi-fi connect your GPS to a mains charger.

    if you update via USB disconnect the wi-fi
  • DavidSuffolk
    DavidSuffolk Registered Users Posts: 7
    Apprentice Traveler
    I received 52 updates for my 6250 which don't relate to the truck maps so I believe something has gone wrong at TomTom s end.
    Also my old 5150 now has all live traffic etc which I don't have subscription to.
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @DavidSuffolk

    Look back here tomorrow to see what @VikramK has to say after he has reviewed your units settings on the TT servers and why you not being offered the Truck Map updates only car based maps.

    By the way if you want to have the unit to update via Wifi it should not be attached to a PC.

    Doug.
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    edited January 3
    Hi @DavidSuffolk
    Could you do a soft reset and check for updates again, please?

    Regards
    Vikram
  • DavidSuffolk
    DavidSuffolk Registered Users Posts: 7
    Apprentice Traveler
    Good morning Vikram, tried as requested and now all good ! Latest maps etc , many thanks for yours and everyone else's help in this matter.
    Happy New year.