My Tomtom won't update

vikris123

The device is connected to PC with My Drive Connect using original cabel. The updates are downloaded (took an hour or more to do it) and after the download it says only '' CHECKING'' for very long time. I tried to do not all updates at once as well - tried with the tiniest (less than 1mb) and it was sitting on that screen ''checking'' for whole day.
Please help as I can't update it incl Speed Cameras.

YamFazMan

Hi
@vikris123
Welcome to the site....
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
__________________________

If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

Stay Safe... ATB YFM

LoireValley

I cannot update my Tom Tom maps. To be frank: I regret buying Tom Tom in 2019--it really stinks!

DougLap

Hi @LoireValley

Your Tomtom device is which one?

Doug

DavidSuffolk

Good morning,
my 6250 Truck won't update maps , last map is 13 months old Europe Truck v1060.10586 , speed cameras and traffic do update but maps will not.
Says my TomTom is up to date!
Have tried resetting but no joy.
Please advise.

YamFazMan

Hi
@DavidSuffolk
Welcome to the site....
The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....

TomTom Video... Updating your navigation device using Wi-Fi



If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on Your WI-FI name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________

Option... (1) Connected Wi-Fi


Updating the device....
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

Extra Maps are Installed/Maintained....
Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
____________________________

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

There's no need to log in to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete

If you're using a Laptop, it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
_________________________

Note... A new version of MyDrive Connect has been released.....
See.... https://discussions.tomtom.com/en/discussion/1130566/a-new-version-of-mydrive-connect-released

When using the latest MyDrive Connect, the menu flow has changed....
Now, when using the latest version of MyDrive connect to update a NAV5 (Wi-Fi) device over USB, it >> APPEARS << that you can update the device using the MyDrive Connect menu structure... When in fact this is >> NOT << the case....

Clicking on the update button only opens the new MyDrive Connect "Splash screen" saying "UPDATE DEVICE THE EASY WAY" etc...

The NAV5 (Wi-Fi) devices have no access to the MyDrive Menu structures as used by the previous NAV3 & 4 devices.....
___________________________

If you choose to update a NAV5 (Wi-Fi) device over USB....
MyDrive Connect only needs to run in the background on the PC Taskbar... You can close the 'Main Mydrive Window'


That is displaying "UPDATE DEVICE THE EASY WAY" Splash screen...


Updating a NAV5 (Wi-Fi) device... Even if you are updating using USB... The updating method is the same as using Wi-Fi....
All the update actions are executed on the device...
Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items....
If a Operating System Software update (Navcore) is required... Deselect the remaining updates, install the Navcore update 1st....

The Navcore Software Update is Mandatory, you cannot deselect the update....

Then install the remaining updates....
I always install the update one at a time....
There's less chance of a log jam on the Server....

Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

Stay Safe... ATB YFM

DavidSuffolk

Thanks for reply , I will try again at weekend when I'm home , seems to have updated Application Version using phone as hotspot but map is still v1060 10586.

DavidSuffolk

Just disappointed that needs sorting via computer instead of updating via WiFi which was a big buying reason for me, otherwise its a fantastic truck satnav!

DavidSuffolk

The TomTom truck 6250 is still unable to update through WiFi or USB still stuck on maps 14 months ths old !
If trying in USB it states 52 updates available but this are just countries with no relevance to truck Europe.
A rather unusual thing is when logging my old tomtom 5150 on it updates maps as it should but also all live services now work and these ran out years ago!
Can a TomTom expert please rectify the correct unit for updates !

Willy875

Hi

Question
When you launch updates via wi-fi, is your GPS connected to a mains charger? or on the computer?

DavidSuffolk

To computer.

Willy875

So in my opinion your GPS must sometimes connect to wi-fi and sometimes to the computer.

solution if you make updates via wi-fi connect your GPS to a mains charger.

if you update via USB disconnect the wi-fi

DavidSuffolk

I received 52 updates for my 6250 which don't relate to the truck maps so I believe something has gone wrong at TomTom s end.
Also my old 5150 now has all live traffic etc which I don't have subscription to.

DougLap

Hi @DavidSuffolk

Look back here tomorrow to see what @VikramK has to say after he has reviewed your units settings on the TT servers and why you not being offered the Truck Map updates only car based maps.

By the way if you want to have the unit to update via Wifi it should not be attached to a PC.

Doug.

VikramK

Hi @DavidSuffolk
Could you do a soft reset and check for updates again, please?

Regards
Vikram

DavidSuffolk

Good morning Vikram, tried as requested and now all good ! Latest maps etc , many thanks for yours and everyone else's help in this matter.
Happy New year.