My Tomtom won't update — TomTom Community

My Tomtom won't update

vikris123vikris123 Posts: 3 [Neophyte Traveler]
The device is connected to PC with My Drive Connect using original cabel. The updates are downloaded (took an hour or more to do it) and after the download it says only '' CHECKING'' for very long time. I tried to do not all updates at once as well - tried with the tiniest (less than 1mb) and it was sitting on that screen ''checking'' for whole day.
Please help as I can't update it incl Speed Cameras.

Answers

  • YamFazManYamFazMan Posts: 20,057
    Superusers
    edited September 2020
    Hi
    @vikris123
    Welcome to the site....
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect & Login... Connect & Start your device....
    __________________________

    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay Safe... ATB YFM
  • LoireValleyLoireValley Posts: 2 [Apprentice Traveler]
    I cannot update my Tom Tom maps. To be frank: I regret buying Tom Tom in 2019--it really stinks!
  • DougLapDougLap Posts: 8,831
    Superuser
    Hi @LoireValley

    Your Tomtom device is which one?

    Doug
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