used wrong password so I'm locked out. What to do? — TomTom Community

used wrong password so I'm locked out. What to do?

I have inadvertently locked myself out of TomTom620. I didn't know what password to use. How can I get to update it now?
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  • thurza_un19thurza_un19 Posts: 2 [Apprentice Seeker]
    I didn't know what password to use when updating my TomTom620, and it's now locked. How can I get back into it to be able to update my Tomtom?
  • Winston818Winston818 Posts: 42 [Legendary Explorer]
    i think you can update everything as long as you can connect to your WiFi, you don't have to login your tomtom account.
  • YamFazManYamFazMan Posts: 19,272
    edited September 2020
    Welcome to the site....
    Can you describe what you mean by locked out ???
    Locked out on what ???
    Do you mean MyDrive Connect on your PC or locked out on the device
    Are there any error messages, what's displayed on the screen ???

    There's no Pin code or Pass code to lock you out of a NAV5 (Wi-Fi) device...
    The only Passwords are....
    MyDrive Connect on the PC --> Email & Password
    MyDrive on the device --> Email & Password
    Wi-Fi --> Email & Password

    Only the early NAV2 devices have a 4 Digit pin code that could lock you out of the device....

    Stay Safe... ATB YFM
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