Investigations on the device
Thanks a lot and best regards
Mod edit: Machine translated (Italian)
Best Answer
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VikramK Posts: 10,906
Moderator
Hi @RedFox67
Could you remove the current map- v9.05 from your device and also if you have a back up (on your computer).
Remove the map from the device, see steps on the below article-
https://help.tomtom.com/hc/en-gb/articles/360013901300
Remove any old backups stored on your computer(Windows® 8 and above)-
- Press the Windows key+E to open the Windows file explorer.
- Click Documents under This PC (Windows 10) / Libraries (Windows 8) in the Navigation pane.
- Right-click the TomTom folder and click Delete.
Now connect your device and check for updates in TomTom HOME. Download the latest map version offered-10.55
Regards, Vikram5
Answers
Superuser
Welcome to the community!
Is the installed map version 10.55?
How to find the map version-
1. In the main menu, tap Options.
2. Tap Status & Information
3. Tap Version information. The version of the software is listed next to App, for example, 9.058.
The version of the map is listed next to the name of the Map, for example: ' Europe' v xx.xxx.
Regards, Vikram
Is it a too old tom tom problem?
Thank you
Superuser
According to this https://help.tomtom.com/hc/en-gb/articles/360013959519
map v905.4754 is over 7 years old
Even a few years old, can the device be fixed or did I spend money for nothing? 🤔
Mod edit: Machine translated (Italian)
Superuser
It all depends on what the first two characters of the serial number are
Compare with this:-
"K1">RIDER (2006), + SD 2GB, HOME NAV2 EoL
"K2">RIDER 2nd Ed., + SD 2GB, HOME NAV2 EoL
"K3">Rider Pro / Urban Rider, 2GB, HOME NAV2 EoL
"K4">Rider, 4GB, HOME NAV2
"KA">Rider 400 / 410, 16GB + SDHC, MDC NAV3
"KD">Rider 400 / 410 / 420 / 450, 16GB + SDHC, MDC NAV3
"KE">Rider 40 / 42, 8GB + SDHC, MDC NAV4
"KF">Rider 550, 8GB + SDHC, Wi-Fi NAV5 Wi-Fi
"KG">Rider 550, 16GB + SDHC, Wi-Fi NAV5 Wi-Fi
Which one do you have?
What did you use to install the updates?
Mod edit: Machine translated (Italian)
Could you remove the current map- v9.05 from your device and also if you have a back up (on your computer).
Remove the map from the device, see steps on the below article-
https://help.tomtom.com/hc/en-gb/articles/360013901300
Remove any old backups stored on your computer(Windows® 8 and above)-
- Press the Windows key+E to open the Windows file explorer.
- Click Documents under This PC (Windows 10) / Libraries (Windows 8) in the Navigation pane.
- Right-click the TomTom folder and click Delete.
Now connect your device and check for updates in TomTom HOME. Download the latest map version offered-10.55
Regards, Vikram
Mod edit: Machine translated (Italian)