Is there any actual support?

Funkaholik

Every time I try to update my device, it says, "update failed". Unit says, "No maps intsalled." When I go to "contact us" on the TomTom page, it takes me to these forums.

Is there a way to actually contact a human and get this resolved?

DougLap

Hi @Funkaholik

Does this help.

https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

If you can't find a map to install then hopefully @VikramK can add a map to your account for you. Let us know how you get on.

Doug

YamFazMan

Hi
@Funkaholik
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM