Map Update not working? — TomTom Community

Map Update not working?

PeterBillPeterBill Posts: 9 [Apprentice Traveler]

I recently purchased a map of United Kingdom & Republic of Ireland - Latest Map and installed it on my TomTom SatNav - model 4EN6.001.02

This did have the Europe map, so just added the new map.

On my last trip it kept saying that my map was 69 months old, so why did the update not work?

Other problems are that it keeps going back to the settings menu, over view maps or main menu quite frequently while on the road. A bit dangerous on busy motorways.

Is there a software update or somthing to fix the problem?

Best Answer


  • PeterBillPeterBill Posts: 9 [Apprentice Traveler]
    Hi @DougLap

    Thanks for that bit of info ... as I will not be using the Europe part, I thought it would update the UK and Ireland automatically.

    Must have missed that when purchasing the update ... ?

  • YamFazManYamFazMan Posts: 20,058
    Welcome to the site....
    Which Tomtom Model do you own... What are the first 2 Characters of your devices Serial Number....

    The NAV4 devices in the black box have free Lifetime Maps....
    The NAV 3 device in the red box is End of Life (No new Map updates)
    The NAV 3 devices in the green box may or may not have been sold with Lifetime Maps

    Stay Safe... ATB YFM
  • PeterBillPeterBill Posts: 9 [Apprentice Traveler]
    Hi @YamFazMan

    I have the Start 60 Model: 4EN62 (4EN6.001.02) SN: WN525K02206

    I cant see anything regarding NAV3 or NAV4
    Where do I find that info?

  • YamFazManYamFazMan Posts: 20,058
    edited September 2020
    The NAV 'n' are the NAVKIT Operating Systems used on the various Tomtom Sat-Nav's....
    The NAV2 (The Early devices)
    Then NAV3, NAV4
    The NAV5 (Wi-Fi) (The Latest devices)

    Check your devices Model name....
    Scroll to the Forum Page Header... Click on 'Support'
    Type WN in the Search box... Click Search....
    You have a NAV3 Start 60....
    'WN' --> TomTom Start 60 (2012) --> 4EN6.001.02 --> 4GB

    To check if your account for the Europe Map is Subscription or Lifetime Map updates....
    Run MyDrive Connect... With your Start 60 connected via USB and turned on....
    Select 'MyContent'....
    Scroll down to 'My Services'....
    My Go 825 Live displays...
    Stay Safe... ATB YFM
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