GO 60 doesn't see my SD card after update

R0bert311
R0bert311 Registered Users Posts: 4
Apprentice Seeker
edited September 2020 in Map purchase & installation
My GO 60 doesn't see my SD card after update, but no Menu available because the map is on the SD card..
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  • R0bert311
    R0bert311 Registered Users Posts: 4
    Apprentice Seeker
    Answer ✓
    Hi, thanks for the response but I was using a 32 Gb card before the update lost the card connection.

    Robert

Answers

  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @R0bert311

    Hopefully @VikramK can add a small map to your account so that you can download that to the units internal memory. Then you can sort the Memory Card out and reload the map on it if necessary. Look back here later

    Doug
  • R0bert311
    R0bert311 Registered Users Posts: 4
    Apprentice Seeker
    That would be nice but its a worry that the menu need a map to work.

    Robert

    This in my second Tomtom, the first is now in mt wife's car but I'm hesitant to update until the 60 is sorted. My daughter keeps telling me to ditch the Tomtom and use my phone however......
  • YamFazMan
    YamFazMan Posts: 20,800
    Superuser
    Hi
    @R0bert311
    Welcome to the site....
    Important Catch22....
    The early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... The Map size now exceeds the 8GB on-board Memory size on the NAV4 devices, this is an unfortunate, but real Catch22 situation....
    The latest NAV4 Full Europe Map size is now around 9GB
    See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043

    Stay Safe... ATB YFM
  • R0bert311
    R0bert311 Registered Users Posts: 4
    Apprentice Seeker
    Answer ✓
    Hi, thanks for the response but I was using a 32 Gb card before the update lost the card connection.

    Robert
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @R0bert311

    The point is that if a small map is added to the account and you can then add that to the unit so that it goes on the internal memory then this will give you access to the menus and can then sort the extra memory card out.

    Lets see what @VikramK says tomorrow.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    @R0bert311
    Hi Robert

    Welcome to the community!

    Could you send me the serial number of your GO 60 through a private message, please?

    Thanks, Vikram
  • R0bert311
    R0bert311 Registered Users Posts: 4
    Apprentice Seeker
    Fixed by stepping down to a 16Gb Class 10 memory card.

    Robert

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