My computer says device not connected but the device says downloading.

Lilaclady Registered Users Posts: 1
Apprentice Seeker
edited September 2020 in MyDrive Connect
The maps were downloading on to the device and the computer suddenly said the device is not connected but the device still says downloading. Is it?


  • rider1rider
    rider1rider Registered Users Posts: 1,491
    Exalted Pioneer
    did the download complete? check if you are using a tomtom branded usb cable and also the security software's.