Lifetime traffic and speed camera on GO 620

Steve_Garthwin56

I bought with free lifetime traffic and speed camera updates, but now they've expired and I'm being asked for a subscription. Why?

VikramK

Hi @Steve_Garthwin56
The changes we did were for your GO 620. I have also linked the device back to your account now.
Could you pair it with a smartphone log in with your TomTom account on the device and check if the services work...
https://help.tomtom.com/hc/en-gb/articles/360013957479

Thanks, Vikram

DougLap

Hi @Steve_Garthwin56

Hopefully @VikramK will pick this up and sort out the settings for your unit on the TT servers. Look back later today.

Doug

VikramK

Hi @Steve_Garthwin56

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

Steve_Garthwin56

I have two TomTom Go devices. The older one: S/N QQxxxxxxx102 is not in use. My newer one is a Go620: S/N ZE3xxxxx4675(0) and doesn't appear any more on the list of my devices when I login to TomTom Connect. I am told there are 4 updates available for the old one, but when I look at my 620 - updates and new items, it says it is up-to-date. Can you advise me?




Mod edit: Please don't post private or personal information on a public forum. Thanks!

DougLap

Hi @Steve_Garthwin56

The new GO620 does not need My Drive Connect to update as you do it by connecting it to your Wifi directly. If you have no Wifi or it is slow then you connect it to a PC with MyDrive Connect running and use the menu options on the Tomtom unit to download updates.

What is the current map version on the device? If it is 10.55 then it is the latest map.

Doug

VikramK

Hi @Steve_Garthwin56
The changes we did were for your GO 620. I have also linked the device back to your account now.
Could you pair it with a smartphone log in with your TomTom account on the device and check if the services work...
https://help.tomtom.com/hc/en-gb/articles/360013957479

Thanks, Vikram