No more map on Start 52 after update failed

geraldlec
geraldlec Registered Users Posts: 5
Apprentice Traveler
edited September 2020 in Map purchase & installation
Hello,

I launchedmap update > seemed to be successfull, but during copy on tomtom it failed.
Now I have no map.
I tried the procedure clearing the download cache:

With MyDrive Connect running...
Click on the Cog Wheel Icon Screen top right
Click on the Downloads Tab
Empty download folder
Save settings

With or without start 52 connected to PC, it doesn't show any map to download

I opened a ticket at tomtom (Ref #1019383), no news.

It's gonna be 3 days, and I need my gps.

Thanks,

Best Answer

Answers

  • geraldlec
    geraldlec Registered Users Posts: 5
    Apprentice Traveler
    Hello,

    Thanks but no, as I said after this procedure, mydriveconnect with or without start 52 connected to PC doesn't show any map to download

    Thanks
  • DougLap
    DougLap Posts: 10,055
    Superuser
    Hi @geraldlec

    Hopefully @VikramK will pick this up tomorrow so look back then.

    Doug
  • geraldlec
    geraldlec Registered Users Posts: 5
    Apprentice Traveler
    Thanks for your help ;)

  • geraldlec
    geraldlec Registered Users Posts: 5
    Apprentice Traveler
    Hello

    Thanks to you Vikram, maps have been restored and updated, it works fine.

    Best Regards,

    Gerald
  • edkieft
    edkieft Registered Users Posts: 3
    New Seeker
    Hello,

    i,m facing the same problem as mentioned above. After updating maps a message said the "update failed" Now all downloaded maps are gone and there's no way to update the maps. Only option is purchasing new maps. What can i do to solve this??Allready tried al the options mentioned.

    Thank you.

    Erwin

  • DougLap
    DougLap Posts: 10,055
    Superuser
    edited September 2020
    Hi @edkieft

    Hopefully @VikramK can sort the maps out for you.

    Over time the Map updates have been getting bigger and bigger. have you installed an extra memory card as some maps are not too big to fit on the internal memory.

    Doug
  • edkieft
    edkieft Registered Users Posts: 3
    New Seeker
    edited September 2020
    Hi Doug,

    I have inserted a 32gb micro sd but nothing is downloaded on the sd card... No options to choose where to write the downloaded maps???The card is regonized by tom tom my drive connect.

    mvg,
    Erwin
  • VikramK
    VikramK Administrators Posts: 14,339
    Moderator
    Hi @edkieft

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • edkieft
    edkieft Registered Users Posts: 3
    New Seeker
    Thanks, i will try later👍