Cannot Upload Activities To TomTom Sports

stuartx

For the last week or so I have been unable to complete uploads to TomTom Sports (Runner 3). I get an error message and asked to try again later. There are currently six activities waiting to upload. Surprisingly though the runs do appear on Strava but no file on the computer or TomTom sports. Any idea what is going on here?

tfarabaugh

Are you sure the watch is signed into the same account in MySports and the watch (using the same email)? If it makes it to Strava then it had to get to MySports as MySports is what processes the Strava upload. Are you sure you are looking in the right place on your machine? If you can find the ttbin file you can force an upload (if there is no ttbin it is lost). To force Sports to reupload an activity you need to do the following:

1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).

2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.

3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).

4 - Copy them to your computer

5 - Place the ttbin files in the serial number directory:
Windows: C:\Users\[user name]\TomTom Sports\[serial number]
Mac: [home dir]/TomTom Sports/[serial number]

6- Restart Sports Connect and connect your watch

7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

stuartx

Thanks.
What used to happen is that the sync via Sports Connect was successful, the webpages for TomTom Mysports and Strava would open automatically as well as the folder for the various files.
Now I get the error message saying teh sync has failed but if I open Mysports and Strava webpages manually I can see the activities. The files cannot be found in the usual location, it stops at 31 Aug. In settings on Mysports it says that 7 activities are waiting to upload, even though they can be viewed on Mysports/Strava.

tfarabaugh

Weird, it sounds like something changed on your computer so Sports Connect is no longer allowed to open webpages on its own. That is the last step of the upload so it thinks it has not completed them even though it has uploaded them. I am not sure how to clear that message in Sports Connect but you can ignore it if they successfully showed up on MySports and Strava,

stuartx

Thanks. For info seems to be a problem with Chrome. I changed default browser to IE and the webpages opened automatically, plus I got the files in the correct location

dima0905

Where are you change default browser?

rsamples

I'm having an identical problem, even started on the same date. I just noticed the activities are in Strava, I hadn't checked before seeing this post. My default browser in Edge.

stuartx

dima0905 - Control Panel > Default programs