For the last week or so I have been unable to complete uploads to TomTom Sports (Runner 3). I get an error message and asked to try again later. There are currently six activities waiting to upload. Surprisingly though the runs do appear on Strava but no file on the computer or TomTom sports. Any idea what is going on here?
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Superusers
1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.
3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).
4 - Copy them to your computer
5 - Place the ttbin files in the serial number directory:
Windows: C:\Users\[user name]\TomTom Sports\[serial number]
Mac: [home dir]/TomTom Sports/[serial number]
6- Restart Sports Connect and connect your watch
7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.
What used to happen is that the sync via Sports Connect was successful, the webpages for TomTom Mysports and Strava would open automatically as well as the folder for the various files.
Now I get the error message saying teh sync has failed but if I open Mysports and Strava webpages manually I can see the activities. The files cannot be found in the usual location, it stops at 31 Aug. In settings on Mysports it says that 7 activities are waiting to upload, even though they can be viewed on Mysports/Strava.
Superusers