Bluetooth connection with the watch

Heliette

Hello,
I can't synch my watch and it seems like the Bluetooth connection on it won't work anymore. What can I do? I can't even couple it to my phone.

tfarabaugh

You need to completely reset the phone connection. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

tfarabaugh

You need to completely reset the phone connection. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

Heliette

Thanks for your help. Well, I tried all of this, and it doesn't work. I think my 3 year old watch is now dying a slow death. It still gives me the time.

Aradea

Same here. I've done all over the above multiple times now, but it won't connect.
I have contacted support requesting how to add my devices, as I own two, my case was marked solved when it definitely isn't. Both my devices are under warranty, and I'm beyond frustrated going round in circles trying to get a connection.