Not compatible

swiftflo

Last week I paid to TomTom £137 to have the OS and map updates installed to my Start 42 SatNav. I now find that the OS on my iMac is not compatible with "My Drive Connect". So now what am I supposed to do to get the Speed Camera updates, yesterday I paid £29-99 for updates which I cannot get.

VikramK

Hi @swiftflo

Your TomTom Start 42 comes with Europe lifetime maps and these updates are offered free in MyDrive Connect..
What did you pay £137 for?
Did you actually contact the TomTom Customer Service?
We don't charge customers for helping them install updates....

swiftflo wrote: »

So now what am I supposed to do to get the Speed Camera updates, yesterday I paid £29-99 for updates which I cannot get.

MyDrive Connect is compatible with the operating systems listed on the below article-

https://help.tomtom.com/hc/en-gb/articles/360013900260

Probably using a different computer(with a compatible OS) could be a workaround with getting the speed camera updates installed.

Regards, Vikram