Not compatible

swiftflo
swiftflo Registered Users Posts: 14
Apprentice Traveler
in MyDrive Connect
Last week I paid to TomTom £137 to have the OS and map updates installed to my Start 42 SatNav. I now find that the OS on my iMac is not compatible with "My Drive Connect". So now what am I supposed to do to get the Speed Camera updates, yesterday I paid £29-99 for updates which I cannot get.

Answers

  • VikramK
    VikramK Administrators Posts: 13,772
    Moderator
    edited September 2020
    Hi @swiftflo

    Your TomTom Start 42 comes with Europe lifetime maps and these updates are offered free in MyDrive Connect..
    What did you pay £137 for?
    Did you actually contact the TomTom Customer Service?
    We don't charge customers for helping them install updates....

    swiftflo wrote: »
    So now what am I supposed to do to get the Speed Camera updates, yesterday I paid £29-99 for updates which I cannot get.

    MyDrive Connect is compatible with the operating systems listed on the below article-

    https://help.tomtom.com/hc/en-gb/articles/360013900260

    Probably using a different computer(with a compatible OS) could be a workaround with getting the speed camera updates installed.

    Regards, Vikram

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