no update available

Sietze_Bosch

Dear people,

I renewed my subscription to live traffic and speed cameras for my Trucker 6000, serial number Z4xxxxxxx13x2, Order # 41xxxxxxx51 on 08/30/2020.

In MyDrive Connect there is, to date, no update available to renew these services on my Trucker 6000. I paid 54.98 Euro for this!

The problem is that MyDrive Connect does not show updates for the renewed subscriptions and therefore I cannot renew them. That's why resetting my Trucker 6000 makes no sense.

What do I have to do to get this done?

Thanks in advance.




Mod edit: Please don't post private or personal information on a public forum. Thanks!

VikramK

Hi @Sietze_Bosch
Welcome to the community!
The order has not been allocated to your TomTom account. Please get in touch with our customer service with the order number and they should be able to sort this for you.

Thanks, Vikram

VikramK

Hi @Sietze_Bosch
Welcome to the community!
The order has not been allocated to your TomTom account. Please get in touch with our customer service with the order number and they should be able to sort this for you.

Thanks, Vikram

Sietze_Bosch

Dear Vikram,

Thanks for your advice! I have since been in contact with customer service.

This solved the problems with updating my TomTom.

Sincerely,

Sietze van den Bosch
The Hague, the Netherlands