TomTom 5100 - no world maps or updates available
PClegg
Posts: 8 [Master Traveler]
Hello Doug/Vikram,
Hope all is well, I have another TomTom 5100 with an expired map update service, I am hoping that Vikram would be able to reactivate it for me please? I have tried both resets and sadly the updates are still not showing in MyDrive.
It's the only device currently showing on my account - serial number ending 1078.
All the best.
Paul
Hope all is well, I have another TomTom 5100 with an expired map update service, I am hoping that Vikram would be able to reactivate it for me please? I have tried both resets and sadly the updates are still not showing in MyDrive.
It's the only device currently showing on my account - serial number ending 1078.
All the best.
Paul
0
Answers
Superuser
Hopefully @VikramK woll pick this up tomorrow.
Doug
Hi Paul
The logs show that the device has come with Europe Lifetime maps....
I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram
Thank you for your prompt action, appreciated as always.
I have the original box for this device and it shows lifetime world maps, and lifetime speed cameras. I didn't realise that TomTom ever made the 5100 with just European mapping, otherwise it would be a 5000 surely?
Would you like a photo of the box showing the serial number and the reference to world maps?
All the best.
Paul
Hi Paul,
The GO 5100 was indeed sold with World Lifetime maps.
Please get in touch with our customer service regarding this, they probably might require some information before making any changes in the backend.
Thanks, Vikram