TomTom 5100 - no world maps or updates available — TomTom Community

TomTom 5100 - no world maps or updates available

Hello Doug/Vikram,
Hope all is well, I have another TomTom 5100 with an expired map update service, I am hoping that Vikram would be able to reactivate it for me please? I have tried both resets and sadly the updates are still not showing in MyDrive.
It's the only device currently showing on my account - serial number ending 1078.
All the best.
Paul

Answers

  • DougLapDougLap Posts: 6,888
    Superuser
    Hi @PClegg

    Hopefully @VikramK woll pick this up tomorrow.

    Doug
  • VikramKVikramK Posts: 10,893 Moderator
    @PClegg
    Hi Paul
    The logs show that the device has come with Europe Lifetime maps....
    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • PCleggPClegg Posts: 8 [Master Traveler]
    Hi Vikram,

    Thank you for your prompt action, appreciated as always.

    I have the original box for this device and it shows lifetime world maps, and lifetime speed cameras. I didn't realise that TomTom ever made the 5100 with just European mapping, otherwise it would be a 5000 surely?

    Would you like a photo of the box showing the serial number and the reference to world maps?

    All the best.

    Paul
  • VikramKVikramK Posts: 10,893 Moderator
    @PClegg
    Hi Paul,
    The GO 5100 was indeed sold with World Lifetime maps.
    Please get in touch with our customer service regarding this, they probably might require some information before making any changes in the backend.

    Thanks, Vikram :)
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