TomTom 5100 - no world maps or updates available

PClegg
PClegg Registered Users Posts: 8
Master Traveler
in Devices using MyDrive Connect
Hello Doug/Vikram,
Hope all is well, I have another TomTom 5100 with an expired map update service, I am hoping that Vikram would be able to reactivate it for me please? I have tried both resets and sadly the updates are still not showing in MyDrive.
It's the only device currently showing on my account - serial number ending 1078.
All the best.
Paul

Answers

  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @PClegg

    Hopefully @VikramK woll pick this up tomorrow.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    @PClegg
    Hi Paul
    The logs show that the device has come with Europe Lifetime maps....
    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • PClegg
    PClegg Registered Users Posts: 8
    Master Traveler
    Hi Vikram,

    Thank you for your prompt action, appreciated as always.

    I have the original box for this device and it shows lifetime world maps, and lifetime speed cameras. I didn't realise that TomTom ever made the 5100 with just European mapping, otherwise it would be a 5000 surely?

    Would you like a photo of the box showing the serial number and the reference to world maps?

    All the best.

    Paul
  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    @PClegg
    Hi Paul,
    The GO 5100 was indeed sold with World Lifetime maps.
    Please get in touch with our customer service regarding this, they probably might require some information before making any changes in the backend.

    Thanks, Vikram :)

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