Communication and over payment
DFrustratedJ
Registered Users Posts: 2 
Apprentice Seeker
Apprentice Seeker
I am having so much trouble contacting TomTom “Contact us” won’t send, none of the phone numbers work, the robot message seems to go but I get no reply, so I have resulted in this facility in the hope that someone at TomTom will respond. Next option is to write to the UK and Amsterdam offices
My last attempt went:-
Please help me!
You have sent me a "No reply" email saying that you have cancelled my order for a go connection cable. I already have this and want it. What I want to cancel is the speed camera service as it won't download onto my Tomtom, for which you have been taking 2 payments per month even though you reimbursed me for two payments some time back. What I want is to continue with the normal live service. It seems impossible to communicate with Tomtom. Please contact me at [email protected] or call on 017*******.
Thank you,
Darryl
It seems that TomTom no longer support GO Live 1000 according to some very small print I eventually found but they are happy to take two payments a month for a service I can’t use.
So far they (You) have taken £32.89 and refunded £5.89 in the middle.
My last attempt went:-
Please help me!
You have sent me a "No reply" email saying that you have cancelled my order for a go connection cable. I already have this and want it. What I want to cancel is the speed camera service as it won't download onto my Tomtom, for which you have been taking 2 payments per month even though you reimbursed me for two payments some time back. What I want is to continue with the normal live service. It seems impossible to communicate with Tomtom. Please contact me at [email protected] or call on 017*******.
Thank you,
Darryl
It seems that TomTom no longer support GO Live 1000 according to some very small print I eventually found but they are happy to take two payments a month for a service I can’t use.
So far they (You) have taken £32.89 and refunded £5.89 in the middle.
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Comments
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Hi
@DFrustratedJ
Welcome to the site....
The Tomtom subscriptions now 'Auto Renew' by default....
Tomtom T&C's....
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/
See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM
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I cancelled the Speed Camera service but tomtom have carried on taking the money even though they had refunded 2 payments. Not only that but they are taking 2 payments each month. I had to get the bank to block payments but I want other services0
