Servers busy?

norwichuser

I have been trying to update my lifetime maps since I got the email to say it was available (30/08/20). Despite trying daily, at different times, I keep getting the message that servers are busy.
Is this an attempt to get me to replace my device?

YamFazMan

Hi
@norwichuser
Welcome to the site....
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
__________________________

If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

Stay Safe... ATB YFM

YamFazMan

Hi
@norwichuser
Welcome to the site....
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
__________________________

If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

Stay Safe... ATB YFM

norwichuser

Thank you YamFazMan. It worked.

YamFazMan

Hi
@norwichuser
You're welcome, glad you're sorted
To help others... Which fix worked for you ???
(1)... Computer Restart without your Tomtom device connected....
(2)... Deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect....

Stay Safe... ATB YFM