purchased a Live Services subscription, for a validity of 18 months. Now the service is suspended

enrico14blu Registered Users Posts: 4
Apprentice Seeker
I purchased a Live Services subscription on June 16, 2020, for a validity of 18 months (expires December 16, 2021). However, the service is suspended, in my TOMTOM Go Live 825, the subscription has expired.


  • DougLap
    DougLap Posts: 10,024
    Hi @enrico14blu

    Hopefully @VikramK can pick this up on Monday and check the settings for your unit.

    In the meantime if you click on the following link and sign in then click on the Person Icon top right you can select Subscriptions and check what it says there.


  • VikramK
    VikramK Administrators Posts: 14,273
    Hi @enrico14blu
    Welcome to the community!
    The LIVE services you purchased in June 2020 shows as cancelled on your account. Have you recently cancelled services on your account?

    If not, please get in touch with our customer service to sort our the subscriptions.

    Regards, Vikram