How to activate internal sim or is there a sim?

Mmaega Registered Users Posts: 3
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
I recently bought a premium x but I don’t know if it has integrated sim or not. I bought it thinking it had it. How to check if it has sim?


  • YamFazMan
    YamFazMan Posts: 20,835
    edited September 2020
    Welcome to the site....
    Yes... The Premium X does have a SIM Card....

    Are you at home ???
    Your Wi-Fi will take priority for the connection to Tomtom Services & Live Traffic

    If you Tap the 4Dot(…. Menu) --Setting --> System --> About... Scroll down
    Your Data Connection will show... Data Connection 'Wi-Fi'

    You can
    (1)… Forget the Wi-Fi on the device....
    You can't actually turn off the Wi-Fi but you can forget it, the device will still be monitoring for a Wi-Fi service but not connecting

    Tap 4Dot (.... Menu) --> Setting --> Wi-Fi... Tap on your Wi-Fi's Name (Screen top left)
    Tap Modify --> Forget
    Follow on-screen instructions to finish

    Log back into the Wi-Fi after setting seeing your GPRS (SIM) Connection

    (2)... Move out of Range of your Wi-Fi the GPRS (SIM) will take priority for the connection to Tomtom Services & Live Traffic

    Have you tried the GO Premium X away from your vehicle in an open space
    Maybe with & without a Wi-Fi Connection


    If required Customer services can check your GPRS SIM Status....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours)
    The way of contacting Customer Services has changed

    The official way to Contact Tomtom Support.....

    Stay Safe... ATB YFM