How to activate internal sim or is there a sim? — TomTom Community

How to activate internal sim or is there a sim?

I recently bought a premium x but I don’t know if it has integrated sim or not. I bought it thinking it had it. How to check if it has sim?

Answers

  • YamFazManYamFazMan Posts: 17,488
    Superusers
    edited September 5
    Hi
    @Mmaega
    Welcome to the site....
    Yes... The Premium X does have a SIM Card....

    Are you at home ???
    Your Wi-Fi will take priority for the connection to Tomtom Services & Live Traffic

    If you Tap the 4Dot(…. Menu) --Setting --> System --> About... Scroll down
    Your Data Connection will show... Data Connection 'Wi-Fi'
    ________________________

    You can
    (1)… Forget the Wi-Fi on the device....
    You can't actually turn off the Wi-Fi but you can forget it, the device will still be monitoring for a Wi-Fi service but not connecting

    Tap 4Dot (.... Menu) --> Setting --> Wi-Fi... Tap on your Wi-Fi's Name (Screen top left)
    Tap Modify --> Forget
    Follow on-screen instructions to finish

    Log back into the Wi-Fi after setting seeing your GPRS (SIM) Connection
    ______________________

    (2)... Move out of Range of your Wi-Fi the GPRS (SIM) will take priority for the connection to Tomtom Services & Live Traffic
    ________________________________

    Have you tried the GO Premium X away from your vehicle in an open space
    Maybe with & without a Wi-Fi Connection
    ________________________________

    End
    _________________________________

    If required Customer services can check your GPRS SIM Status....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours)
    The way of contacting Customer Services has changed
    See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    The official way to Contact Tomtom Support.....
    https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
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