Live Traffic paid for - but NO service

John_Stomps

Tom Tom please acknowledge payment!!

John_Stomps

Tom Tom fails to acknowledge payment & fails to respond to inquiries! who can wake up the service team !!!!!!!!!!!!!!!!!!!!!

dhn

Try chat on Monday with Support:

Deutschland
+49 89 143 77 0272
Mo - Fr: 09:00 - 17:30

Sarunas

I was brought new subscribtion for speed cameras and live traffic.Updated my TomTom but TomTom said my subscribtion ended.No phone number or email address.

YamFazMan

Hi
@Sarunas
Welcome to the site....

Sarunas wrote: »

I was brought new subscription for speed cameras and live traffic. I Updated my TomTom but TomTom said my subscription ended

@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Sarunas wrote: »

No phone number or email address.

Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours) The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

VikramK

Hi @Sarunas
Welcome to the community!
I don't see the service you ordered has been allocated to your TomTom account. Please see the links provided by 'YamFazMan' above that should help you in getting in touch with our customer service team. Please provide them the order number and they should be able to sort this for you...

Thanks, Vikram